The last thing I have in mind would be to disable hardware acceleration by altering the Brave shortcut path on his machine. If he can navigate to this path and share a screenshot (or he can list them off - either way) of what content/directories he sees here that would be useful. ~users//AppData/Local/BraveSoftrware/Brave-Browser For Windows, he should find Brave files in: Additionally, I’d like to confirm the location of Brave on his machine.Check out our Community Resources for some free/easy to use screen capture software.
If he’s willing, take a short recording of what happens when he attempts to launch Brave.I’m also interested in seeing where his Brave data is stored. Is there any way your friend might be willing to take a short screen recording of the issue he’s encountering so I can get a better idea of what may be happening? I’m not sure entirely what’s going on here, but I’m pretty interested/invested in the mystery.
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